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XMAS 2024 ORDERING DEADLINES

United Kingdom - Weds 11 December (by midnight)
Rest of World - Weds 20 November (by midnight)

Orders placed on or before these dates will be dispatched in time to meet the requirements for delivery prior to Christmas, as advised by the couriers. After you receive your shipping notification, any delays that occur due to couriers are outside of our control so we cannot guarantee the delivery. However, if you do encounter a delivery problem, please get in touch with us so we can help to resolve the matter as quickly as possible.

Naturally, you can still order after these dates and goods will continue to be dispatched as quickly as possible but there is a much higher possibility that your order will not arrive in time for Xmas.

PRODUCTION LEAD TIMES BEFORE SHIPPING

All our products are printed to order so there is a typical production lead time of 1-3 business days before items are ready to ship, although this can take slightly longer (up to 7 business days) during seasonal spikes such as the run up to Xmas.

Please note orders are dispatched directly to you from our factory in the North West. We cannot offer collections from the factory and we do not hold stock at our offices.

SHIPPING ZONES, PRICING & LEAD TIMES

We ship worldwide from the UK. All orders within the UK are now shipped via Courier with tracking, while all overseas orders are sent via Royal Mail without tracking. Please refer to our Shipping Zones below.

You will receive notification by email or by SMS when your order has been fulfilled and is ready to ship. After this notification, please allow the following shipping lead times as a guide for when deliveries should arrive:

UK
Courier 'Tracked' - 1-2 business days after Production Lead Time
£4.99 (flat rate regardless of order size)

EU
This covers all countries within the European Union - 4-8 business days after Production Lead Time
£4.79 (plus £1.20 per additional item - capped at £11.99)

Rest of World
This covers all countries outside of the European Union - 4-15 business days after Production Lead Time
£7.19 (plus £1.20 per additional item - capped at £11.99)

IMPORTANT

From the date of placing your order, please ONLY contact us if you have not received your items AFTER the following time frame has elapsed:
UK - 10 business days
EU - 15 business days
ROW - 20 business days

To notify us about your undelivered order, please get in touch asap AFTER the above timescales, by emailing us - unitedstandmerch@gmail.com.

For the quickest response, please complete all relevant fields on the form and refrain from contacting us via social media platforms. Due to the volume of posts in which we are tagged on social media, there is a real chance we could miss your correspondence. Furthermore, you may also be divulging private information.

For overseas orders: If your local postal service have unsuccessfully attempted to deliver your parcel, it will be held at your local depot for a limited period only - typically 2-4 weeks - until you arrange collection or re-delivery. Any unclaimed parcels should automatically be returned to us but in the event this does not happen or it gets lost in transit, please get in touch to advise us if you have been unable to retrieve your goods.

PLEASE NOTE 

United Stand Merch is not responsible for any customs duties or fees incurred on international deliveries, nor liable for any lost items while in international transit. At our discretion, we may offer to replace or refund lost items.

United Stand Merch is not responsible, nor liable for any orders that are returned to us by your local postal service, due to being ‘undeliverable’, ‘unclaimed’ or ‘refused’ etc. At our discretion, we may offer to refund such orders, either in part or in full. Alternatively, we may offer to resend the package although this may be subject to the customer paying an additional shipping fee.

Exchanges & Returns Procedure
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To help us locate your order on our system and resolve your issue more quickly, please make sure you provide us with your full name, email address and order reference number along with a brief message to unitedstandmerch@gmail.com.

If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

The customer is responsible for returning the goods to us if they want a refund or to exchange for another item. If a mistake has been made at our end (e.g. a wrong or faulty item has been sent) or if an order is lost in transit, we will of course resend the goods at our own cost or offer a full refund. We are not liable for any loss or damage to goods that are returned to us so, if this occurs, it will invalidate your eligibility to an exchange or refund, and as such, we recommend sending it as either a recorded or tracked delivery.

Regrettably, unless we have made an error, we can only offer an exchange or a refund on orders delivered within the UK.

You can always contact us for any return question at unitedstandmerch@gmail.com.

NB: Please refrain from contacting us via social media platforms. Due to the volume of posts in which we are tagged on social media, there is a real chance we could miss your correspondence. Furthermore, you may also be divulging private information.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process (usually between 5-10 working days) and post the refund too.